Terms & Conditions

These Terms and Conditions apply to the use of shedsyard.co.uk and to purchases made through Sheds Yard.

By using our website or placing an order, you agree to these Terms and Conditions. Please read them carefully before making a purchase.

1. Our Details

Business Name: Sheds Yard
Legal Company Name: SHEDS & STABLES LTD
Company Number: 09686215
Website: shedsyard.co.uk
Email: support@shedsyard.co.uk
Phone: +44 7868 255611

Business Address:
SHEDS & STABLES LTD
20 Wenlock Road
London
England
N1 7GU
United Kingdom

Preferred Contact Method: Email
Support Hours: Monday to Friday, 9:00 AM – 6:00 PM UK Time

2. About Sheds Yard

Sheds Yard sells outdoor storage products, sheds, garden storage solutions, and related outdoor products through our website.

We aim to provide accurate product information, clear pricing, and reliable customer support. Product availability, specifications, images, dimensions, colours, and prices may change from time to time.

3. Use of Our Website

You agree to use our website only for lawful purposes.

You must not:

• Use our website in a way that may damage or interrupt its operation
• Attempt to gain unauthorised access to our systems
• Submit false, misleading, or fraudulent information
• Copy or misuse website content without permission
• Use our website for any illegal or harmful activity

We reserve the right to restrict or refuse access to our website where misuse is suspected.

4. Product Information

We make reasonable efforts to display product information accurately, including descriptions, images, prices, dimensions, materials, colours, and availability.

However, product colours and appearance may vary slightly depending on your device screen, lighting, or manufacturer updates.

Please check product dimensions, access requirements, and suitability before placing an order, especially for large outdoor items such as sheds and storage units.

5. Prices and Payment

All prices are shown on our website and may be updated from time to time.

Payment must be made at checkout using one of the payment methods available on our website. Your order will not be processed until payment has been successfully received.

We reserve the right to correct pricing errors. If an incorrect price is displayed, we may contact you to confirm whether you wish to proceed at the correct price or cancel the order.

6. Order Confirmation

After placing an order, you should receive an order confirmation email.

This confirms that we have received your order, but it does not guarantee acceptance if there is an issue with stock, pricing, payment, delivery availability, or suspected fraud.

We reserve the right to refuse or cancel an order where necessary, including where:

• The product is unavailable
• Payment has not been authorised
• Delivery to the address is not possible
• There is an error in the product price or description
• Fraudulent or suspicious activity is suspected

If we cancel an order after payment has been taken, we will issue a refund to the original payment method.

7. Shipping and Delivery

Orders are usually processed within 1–3 business days after payment confirmation.

After dispatch, delivery usually takes 5–7 business days, depending on your location, courier availability, product size, and external factors outside our control.

Business days are Monday to Friday, excluding weekends and UK public holidays.

Large or bulky items may require specialist courier delivery. Delivery may be made to the kerbside or nearest accessible point, depending on the courier and access conditions.

Please ensure your delivery address is complete and accurate before placing your order.

For full details, please refer to our Shipping Policy.

8. Delivery Delays

We aim to deliver orders within the estimated timeframe, but delays may occasionally occur due to courier delays, weather conditions, high demand, public holidays, remote locations, or circumstances outside our control.

If your order is delayed, please contact us at support@shedsyard.co.uk and we will help check the status of your delivery.

9. Cancellations

You may request to cancel your order by contacting us as soon as possible at:

support@shedsyard.co.uk

If your order has not yet been processed or dispatched, we will cancel it and issue a refund.

If your order has already been dispatched, you may need to wait for delivery and then follow our return process.

10. Returns and Refunds

For most products purchased online, you may cancel your order within 14 days beginning the day after you receive the goods.

After notifying us of your cancellation, you must return the goods within a further 14 days.

Returned items should be unused, in their original condition, and returned with all parts, fittings, manuals, accessories, and packaging where possible.

For change-of-mind returns, the customer is responsible for return shipping costs unless the item is faulty, damaged, incorrect, or not as described.

Once we receive and inspect the returned item, approved refunds will be issued to the original payment method. Refunds are usually processed within 3–5 business days after approval, although your bank or payment provider may take additional time.

For full details, please refer to our Refund and Return Policy.

11. Damaged, Faulty, or Incorrect Items

If your item arrives damaged, faulty, incomplete, or incorrect, please contact us as soon as possible at:

support@shedsyard.co.uk

Please include your order number, a clear description of the issue, and photos or videos showing the problem.

We will review the issue and provide an appropriate solution, which may include a replacement, repair, refund, or return arrangement depending on the situation.

12. Customer Responsibilities

You are responsible for:

• Providing accurate contact and delivery information
• Checking product dimensions and suitability before ordering
• Ensuring safe and suitable delivery access
• Inspecting your order after delivery
• Contacting us promptly if there is an issue with your order
• Following return instructions before sending any item back

We are not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

13. Product Assembly and Installation

Some products may require assembly.

Customers are responsible for reading all instructions carefully before assembly and ensuring that products are assembled safely and correctly.

We are not responsible for damage caused by incorrect assembly, misuse, modification, poor maintenance, or failure to follow instructions.

14. Website Content

All website content, including text, images, logos, graphics, product descriptions, and layout, belongs to Sheds Yard or its licensors unless stated otherwise.

You may not copy, reproduce, distribute, or use our website content for commercial purposes without written permission.

15. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the content, accuracy, security, or privacy practices of third-party websites. Accessing third-party links is at your own risk.

16. Limitation of Liability

We are responsible for foreseeable loss or damage caused by our breach of these Terms and Conditions or our failure to use reasonable care and skill.

We are not responsible for:

• Losses that were not foreseeable
• Business losses
• Loss of profit, revenue, or opportunity
• Delays caused by events outside our control
• Damage caused by misuse, incorrect assembly, or failure to follow instructions

Nothing in these Terms and Conditions limits or excludes liability where it would be unlawful to do so.

17. Events Outside Our Control

We are not responsible for delays or failure to perform our obligations where this is caused by events outside our reasonable control.

This may include courier delays, extreme weather, strikes, transport disruption, supplier delays, technical issues, public health restrictions, or other unexpected events.

18. Privacy

We handle personal information in accordance with our Privacy Policy.

By using our website or placing an order, you agree that we may process your information for order fulfilment, customer support, delivery, payment processing, fraud prevention, and other lawful business purposes.

19. Changes to These Terms

We may update these Terms and Conditions from time to time.

The latest version will be published on our website. Any changes will apply from the date they are published.

The Terms and Conditions in force at the time you place your order will apply to that order.

20. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

If a dispute arises, both parties agree to try to resolve the matter by contacting each other first. If the issue cannot be resolved, it may be referred to the appropriate courts of England and Wales.

21. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Email: support@shedsyard.co.uk
Phone: +44 7868 255611
Preferred Contact Method: Email

Support Hours:
Monday to Friday: 9:00 AM – 6:00 PM UK Time
Saturday, Sunday and public holidays: Closed