Privacy Policy

This Privacy Policy explains how Sheds Yard collects, uses, stores, and protects your personal information when you visit our website, place an order, contact us, or use our services.

By using shedsyard.co.uk, you agree to the terms of this Privacy Policy.

1. Our Details

Business Name: Sheds Yard
Legal Company Name: SHEDS & STABLES LTD
Company Number: 09686215
Website: shedsyard.co.uk
Email: support@shedsyard.co.uk
Phone: +44 7868 255611

Business Address:
SHEDS & STABLES LTD
20 Wenlock Road
London
England
N1 7GU
United Kingdom

Preferred Contact Method: Email
Support Hours: Monday to Friday, 9:00 AM – 6:00 PM UK Time

2. Information We Collect

We may collect personal information when you:

• Visit our website
• Place an order
• Create an account, where available
• Contact our customer support team
• Subscribe to marketing emails, where applicable
• Complete forms on our website
• Interact with our website, adverts, or services

The information we collect may include:

• Full name
• Billing address
• Delivery address
• Email address
• Phone number
• Order details
• Payment confirmation details
• Customer support messages
• IP address
• Device and browser information
• Website usage information
• Marketing preferences, where applicable

We do not store full payment card details. Payments are processed securely by third-party payment providers.

3. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders
• Confirm payments
• Arrange shipping and delivery
• Provide order updates and tracking information
• Respond to customer enquiries
• Handle returns, refunds, cancellations, and complaints
• Improve our website, products, and customer service
• Prevent fraud and protect our business
• Comply with legal, tax, accounting, and regulatory obligations
• Send marketing communications where you have agreed to receive them or where permitted by law

4. Lawful Basis for Processing

We process personal information under the following lawful bases:

Contract:
To process your order, take payment, arrange delivery, provide customer support, and manage returns or refunds.

Legal Obligation:
To comply with legal, tax, accounting, consumer protection, and regulatory requirements.

Legitimate Interests:
To operate and improve our business, prevent fraud, protect our website, respond to enquiries, and maintain business records.

Consent:
Where you choose to subscribe to marketing emails, accept optional cookies, or give consent for specific processing activities.

You can withdraw consent at any time where consent is the lawful basis for processing.

5. Sharing Your Information

We may share your personal information with trusted third parties where necessary to operate our business and provide our services.

This may include:

• Payment processors
• Delivery companies and couriers
• Website hosting providers
• E-commerce platform providers
• IT and security service providers
• Email and communication service providers
• Analytics and advertising providers, where applicable
• Professional advisers, including accountants or legal advisers
• Government, tax, regulatory, or law enforcement authorities where required by law

We only share the information necessary for the relevant service or legal requirement.

6. Payment Information

Payments are processed through secure third-party payment providers.

We do not store your full payment card number or security code. Your payment provider may collect and process your payment details in accordance with its own privacy and security policies.

7. Marketing Communications

If you subscribe to marketing emails, we may send you updates about products, offers, promotions, or store news.

You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at:

support@shedsyard.co.uk

We will not sell your personal information to third parties for marketing purposes.

8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Keep the website working properly
• Remember your preferences
• Improve website performance
• Understand how visitors use our website
• Support advertising and marketing activities, where applicable

Some cookies are necessary for the website to function. Optional cookies, such as analytics or advertising cookies, may require your consent where applicable.

For more information, please refer to our Cookie Policy.

9. How Long We Keep Your Information

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy.

This may include retaining information for:

• Order fulfilment and customer support
• Returns, refunds, and dispute handling
• Legal, tax, accounting, and regulatory requirements
• Fraud prevention and business record keeping

When personal information is no longer needed, we will delete it or anonymise it where appropriate.

10. How We Protect Your Information

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

These measures may include secure payment processing, access controls, website security tools, and secure service providers.

However, no method of online transmission or electronic storage is completely secure, so we cannot guarantee absolute security.

11. International Data Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where this happens, we take reasonable steps to ensure appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws.

12. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Restrict how we use your personal information
• Object to certain uses of your personal information
• Request transfer of your personal information
• Withdraw consent where processing is based on consent
• Complain to the UK Information Commissioner’s Office

To exercise your rights, please contact us at:

support@shedsyard.co.uk

We may need to verify your identity before responding to your request.

13. Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the UK Information Commissioner’s Office, which is the UK data protection regulator.

14. Children’s Privacy

Our website is not intended for children under the age of 18.

We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can review and delete it where appropriate.

15. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of third-party websites. Please review their privacy policies before providing any personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page. The latest version will apply from the date it is posted on our website.

17. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: support@shedsyard.co.uk
Phone: +44 7868 255611
Preferred Contact Method: Email

Business Address:
SHEDS & STABLES LTD
20 Wenlock Road
London
England
N1 7GU
United Kingdom

Support Hours:
Monday to Friday: 9:00 AM – 6:00 PM UK Time
Saturday, Sunday and public holidays: Closed