Shipping Policy

This Shipping Policy applies to orders placed through Sheds Yard.

Our Details

Business Name: Sheds Yard
Legal Company Name: SHEDS & STABLES LTD
Company Number: 09686215
Website: shedsyard.co.uk
Email: support@shedsyard.co.uk
Phone: +44 7868 255611

Business Address:
SHEDS & STABLES LTD
20 Wenlock Road
London
England
N1 7GU
United Kingdom

Delivery Areas

We currently deliver within the United Kingdom.

Some remote areas, offshore locations, islands, or restricted-access addresses may require additional delivery time or may not be available for delivery. If there is any issue with your delivery address, we will contact you by email.

Order Processing Time

Orders are usually processed within 1–3 business days after payment has been confirmed.

Business days are Monday to Friday, excluding weekends and UK public holidays.

During busy periods, processing times may be slightly longer. If there is a significant delay with your order, we will contact you by email.

Estimated Delivery Time

After your order has been processed and dispatched, delivery usually takes 5–7 business days.

Estimated delivery times may vary depending on your location, courier availability, product size, and external factors outside our control.

Delivery Charges

Shipping costs, if applicable, will be displayed at checkout before you complete your order.

Any available free shipping offers will also be shown clearly at checkout.

Large Item Delivery

Some products, including sheds, storage units, and larger outdoor items, may require specialist courier delivery.

For large or bulky items:

• Delivery may require suitable access for the courier
• The courier may contact you before delivery, where applicable
• Delivery may be made to the kerbside or nearest accessible point
• Customers are responsible for ensuring the delivery address has safe and suitable access

Please check product dimensions before placing your order.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

Tracking details may take up to 24 hours to update after the courier receives the parcel.

Incorrect Delivery Information

Please ensure your delivery details are correct before placing your order.

If you notice an error in your delivery address, please contact us as soon as possible at:

support@shedsyard.co.uk

If the order has already been dispatched, we may not be able to change the delivery address.

Failed Delivery Attempts

If a delivery attempt fails because no one is available, the courier may leave a delivery note, attempt redelivery, or provide collection instructions.

If an order is returned to us due to failed delivery attempts, incorrect address details, or refusal of delivery, additional shipping fees may apply.

Delivery Delays

We work to deliver orders within the estimated delivery timeframe, but delays may occasionally occur due to:

• Courier delays
• Weather conditions
• High seasonal demand
• Public holidays
• Remote delivery locations
• Incorrect or incomplete address details
• Circumstances outside our control

If your order is delayed, please contact us and we will help you check the delivery status.

Damaged or Missing Items

If your order arrives damaged, incomplete, or incorrect, please contact us as soon as possible at:

support@shedsyard.co.uk

Please include your order number, photos of the damaged item or packaging, and a clear description of the issue.

Contact Us

For shipping or delivery questions, please contact us:

Email: support@shedsyard.co.uk
Phone: +44 7868 255611
Preferred Contact Method: Email

Support Hours:
Monday to Friday: 9:00 AM – 6:00 PM UK Time
Saturday, Sunday and public holidays: Closed