Refund and Returns Policy

This Refund and Return Policy applies to purchases made through Sheds Yard.

Nothing in this policy affects your statutory rights under UK consumer law.

Our Details

Business Name: Sheds Yard
Legal Company Name: SHEDS & STABLES LTD
Company Number: 09686215
Website: shedsyard.co.uk
Email: support@shedsyard.co.uk
Phone: +44 7868 255611

Business Address:
SHEDS & STABLES LTD
20 Wenlock Road
London
England
N1 7GU
United Kingdom

Returns and Cancellations

For most products purchased online, you have the right to cancel your order without giving a reason.

You must notify us within 14 days beginning the day after you, or someone nominated by you, receives the goods.

After notifying us, you must return the goods within a further 14 days.

To request a return, please contact us first by email at:

support@shedsyard.co.uk

Please include your order number, full name, email address used at checkout, and the reason for your return request.

Return Conditions

Returned items must be:

• Unused and in their original condition
• Returned with all parts, fittings, manuals, accessories, and packaging where possible
• Securely packaged to avoid damage during return shipping

We may make a deduction from your refund if the item has been used, damaged, assembled, altered, or handled beyond what is necessary to inspect it.

Return Shipping Costs

For change-of-mind returns, the customer is responsible for the cost of returning the item.

If the item is faulty, damaged, incorrect, or not as described, we will provide an appropriate solution, which may include a replacement, repair, refund, or return arrangement depending on the situation.

Please do not return any item before contacting us and receiving return instructions.

Damaged, Faulty, or Incorrect Items

If your item arrives damaged, faulty, incomplete, or incorrect, please contact us as soon as possible at:

support@shedsyard.co.uk

Please include:

• Your order number
• A clear description of the issue
• Photos or videos showing the problem
• Photos of the packaging, if the item arrived damaged

This helps us review the issue quickly and provide the correct solution.

Refunds

Once your returned item has been received and inspected, we will notify you by email.

If your refund is approved, it will be issued to your original payment method. Refunds are usually processed within 3–5 business days after approval, although your bank or payment provider may take additional time to make the funds available.

Original delivery charges, if any, may not be refundable unless the item is faulty, damaged, incorrect, or not as described.

Non-Returnable Items

We may be unable to accept returns for:

• Items that have been used, assembled, modified, or damaged by the customer
• Items returned without all required parts or accessories
• Items not returned in suitable protective packaging
• Personalised or custom-made items, where applicable
• Items returned outside the allowed return period, unless faulty or required by law

Order Cancellation Before Dispatch

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at:

support@shedsyard.co.uk

If your order has not yet been processed or dispatched, we will cancel it and issue a refund. If the order has already been dispatched, you may need to wait for delivery and then follow our return process.

Contact Us

For return, refund, or cancellation requests, please contact us using the details below:

Email: support@shedsyard.co.uk
Phone: +44 7868 255611
Preferred Contact Method: Email

Support Hours:
Monday to Friday: 9:00 AM – 6:00 PM UK Time
Saturday, Sunday and public holidays: Closed